Customer Support Channels
A 1–hour Response Guarantee
Our user help crew is trained to fast care for all Linux hosting packages customers’ concerns and help requests. Through our ticket system, it will be possible to supply your issue and a support crew representative will most likely return to you within maximum one hour. Basically, practice has shown us that the ordinary solution time is 20 min.
A Top–quality Support Service
Our tech support service is offered by a group of certified experts who’re able to answer to your question promptly. You’re able to contact the tech support team crew by launching a tech support ticket from your Web Control Panel or by posting us an e–mail. On working days, you may also contact us on the telephone or take advantage of the online chat service.
An Intuitive Help Section
If you require guide while working within the Control Panel, it is possible to always click the Help button and see your problem in the selection of articles that will pop up. We have as well turned a lot of the articles into video lessons. The collection of videos will show up if you select the Videos option located on the top right.