Client Support Channels
A 1–Hour Response Guarantee
Every single support request you submit to us will be dealt with within maximum 1 hour. In case your support ticket or e–mail calls for further assistance from a server administrator, we will forward it and leave a comment to let you know that your issue is being examined. If you take advantage of our Admin Services package, any of the services included there will be performed at a time that suits you.
A Top–Quality Customer Care Service
If you need assistance while working with the Web Control Panel or with any of the apps that we’ve installed on the dedicated web hosting server on your behalf, you can reach our customer support team anytime via the ticketing system. Additionally, in case you need help managing your dedicated web hosting server, you can order our Admin Services package, which includes weekly Operating System updates, software installation and troubleshooting procedures, server monitoring and rebooting services, data backup disk space, etcetera.
An Easy–to–Navigate Help Section
Every Linux dedicated servers hosting package is fitted out with our charge–free Web Control Panel, which offers an extensive knowledgebase and a collection of how–to video tutorials. Whenever you require help with the Web Control Panel, just push the Help or Videos buttons located in the upper right corner.