One-Hour Response Guarantee in Hosting
Our guaranteed max response time for any technical support ticket that you submit or any e-mail that you write is only one hour, even if you contact us during weekends and public holidays. Whatever the nature of your issue or enquiry might be, we will help you out immediately and will provide you with the needed info to sort out any problem with your websites. The real reply time typically does not surpass 15-20 minutes, which goes to say that you can just forget about waiting for hours on end to get an issue fixed or what is even worse than that – waiting around one whole day only to receive a reply that more info is necessary while nothing is solved. We will assist you at once simply because we understand how priceless time can be in the dynamic digital space. The one-hour reply time guarantee is valid for any billing or technical query that you may have relating to our Linux hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from us, you can take full advantage of our stunningly fast support service. You will obtain a response to any trouble ticket opened through the web hosting Control Panel or email sent to our technical and customer support team in no more than an hour. The response time is guaranteed and it applies regardless of the issue – billing or technical. It often takes considerably less time to investigate and solve a problem. We’ll provide you with more information if the solution entails something that needs to be done on your end. In case you touch base with us during official holidays or weekends, the response time will be absolutely the same and due to the fact that our support staff is available 24/7/365, you’ll receive quick help for virtually any billing, general or technical issue irrespective of what time it is.