There are a number of ways to touch base with the web hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you choose is a trouble ticket system. It’s the easiest correspondence channel for different reasons. In the event that no customer support staff representative is free at the moment and they are all engaged, a telephone call may not be replied to, but a ticket will invariably hit home. You can also copy/paste extensive bits of information without needing to worry about typographical mistakes, and if a specific issue requires more time to be solved or a number of replies must be exchanged, all the information will be in the exact same location, so either party can always see the comments left by the other one. The negative aspect of using tickets to contact your hosting provider is that they’re typically separate from the web hosting platform, which means that if you need to provide information or to adhere to instructions, you’ll have to use at least 2 separate admin consoles and this number can grow if you desire to administer several domain names. Additionally, a lot of web hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting around for a response.

Integrated Ticketing System in Hosting

The ticketing system that we use for our Linux hosting packages isn’t separate from the hosting account. It’s an essential part of our all-encompassing Hepsia Control Panel and you’ll be able to visit it whenever you need with just several clicks of the mouse, without ever signing out of your account. The ticketing system includes a quick-search box, so you can find de facto any support ticket that you have opened in the past, if needed. Besides, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can discover how to tackle a particular problem even before you open a ticket. The response time is no more than 60 minutes, which goes to say that you can obtain quick assistance whenever you need it and in case our client support staff advises you to do something inside your hosting account, you can do it instantly without having to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our Linux semi-dedicated packages, was created with the idea that you should be able to manage everything connected to your semi-dedicated account from a single location and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you have a query or chance upon a problem, you can get in touch with our client care team members instantaneously without needing to go to a totally different admin interface. You can browse through your web files or check a variety of settings in your account while opening a new ticket or reading the reply to an older one. In case you’ve got many tickets and you’d like to track down a given one, you can use the intelligent search option, which is available in the Help section of the Control Panel. We guarantee that you will get a response in no more than an hour irrespective of the essence of your question or issue.

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