24/7 Customer Support in Hosting
We supply 24/7 customer, billing and tech support for our Linux hosting packages. Even if you are not our customer yet and you have questions, we can give you a hand right away and provide you with the necessary info, in order to give you a choice to make the best decision when you buy a new web hosting account. We're available any time, including holidays and weekends, and we provide various options for communication to get in touch with us - live chat, phone, e-mails and support tickets. For your benefit, we now have multiple telephone numbers worldwide, thus you are able to call the one that is closer to you. The maximum response time for your e-mail messages and your tickets is 1 hour. The typical response time is no more than 15-20 min, which means that you can forget all about waiting for days to get support for some task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you select, you will be able to take advantage of our 24/7 tech support services even on official holidays. All your web sites will be available at all times and so will we. With various contact options, you're able to choose the most convenient approach to contact us and inquire about our services in case you don't have an account yet, or ask for support in case you're already our customer. You'll be able to phone us, start a chat with a live consultant, send an email or open a ticket from the Help section of your Hepsia hosting Control Panel. The last two options have 1-hour response time guarantee, even though it rarely takes more than 20 mins to receive assistance whatever the nature of the problem. With our customer and tech support services, we are available for you every time you need us, not several days after that.
24/7 Customer Support in VPS Hosting
If you get a virtual private server through us, you'll be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, you'll find several local phone numbers in the United States of America, Great Britain and Australia plus a live chat service. If you are a current customer and you're looking for assistance with some technical issue that requires additional time to analyze or resolve, you're able to open a ticket through your billing account or you will be able to send an email and we will take care of the problem and send you an answer within one hour. The answer time is warranted 24/7, including weekends and holidays, still for the majority of issues it takes less than 30 minutes to get support. Our support service covers the VPS plus all of the pre-installed software it features, so in case you'd like to have help with third-party software, you will be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to get timely support in general, let alone when you manage a whole server, that's why each dedicated server that we provide includes 24/7 support with one-hour answer time warranty regardless of the problem. This service is free of cost for any type of problems with your server or the software that was installed from our admins during the setup, so you're able to get in touch with us as many times as you'd like, even during holidays. You can either open a support ticket from the billing section or you can send an email, and the actual reply time for either of these rarely surpasses 30 mins as we have administrators available 24x7x365. If you want general info about our servers or you've got any kind of billing question/issue, you may also call one of the local telephone numbers we have on as many as three different continents or you can employ our live chat service and talk to an agent online. For third-party software support, we offer you a Managed Services upgrade, that you're able to add to your server plan through the billing Control Panel.